Help Center

It depends on your country and postal service, the delivery may take from 5 to up to 30 days. International orders may run late due to delay by customs.

To a European destination 5-11 business days after posting,
3-4 business days in the USA,
5-20 days internationally outside of Europe and the US.

Please note that your order is produced specifically for you.
Therefore, it takes time (usually 4 to 10 business days) to print before sending out your product.

Once your order has been printed and shipped from our center, you will receive an email with your tracking details.

Shipping rates will vary by weight/size of your order and the geographical location of the shipping address.

Shipping costs are not included in the product purchase price.
Fill out your shipping data on checkout page for accurate shipping and handling amounts. (Don’t worry, it’s just for calculation, this does not mean that you have to buy the product.)

International orders may also be subject to customs fees, taxes or import duties. You are responsible for determining if extra costs are applicable to your order.

Yes, we ship worldwide.
The shipping time for international Postal Air Mail orders usually takes 5 to 20 business days depending on the country of destination.

Note that international orders may run late due to delay by customs.

Your order is produced specifically for you.
Therefore, it takes time (usually 4 to 10 business days) to print before sending out your product.

Once your order has been printed and shipped from our center, you will receive an email with your tracking details.

Once your order has been shipped from our center, you will receive an email with your tracking details.

If your order is shipped out and have not received the tracking number, please get in touch with us HERE.

It’s normal for tracking to stop updating for several days.
If your expected delivery date has passed, please contact our customer support HERE.

Don’t worry, although you will receive one order confirmation per order, your order may be split into several shipments depending on the type of your products to ensure faster shipment.

Feel free to contact our Customer Support to ask about the current state of your parcels.

Please review your shipping address on your order details to ensure all information is correct.
Do not worry, 90% of our parcels arrive within 10 business days.

We can declare a package as lost or missing once it has been 30 days post shipment date but if you still not received your package after 20 business days, please visit our Shipping page for more information and contact our customer service.

You can track your order by clicking here.

“Failed delivery” means that the currier could not find you at home.
They will try to deliver again next day, but then the parcel gets sent back to the center.
Please check with your local post office as soon as you can. It is likely that you will find your parcel there waiting for you.

If it’s not there, please contact our Customer Support. We’re happy to help you out.

At first please ensure that you have checked with your surrounding neighbours or any secure locations on your property where it may have been left.
If you’re still unable to find your parcel, please get in touch with us and we’ll investigate what happened to your order.

Depending on your country, you may be required to pay duties and taxes depending on the laws of your country of residence.

International orders may be subject to customs or import duties. You are responsible for determining if extra costs are applicable to your orders.

Please get in touch with our Customer Support, and we will request an investigation with postal services.
If your items have also been damaged, we will organize a return and a replacement or refund.

As your products are specifically printed for you, unfortunately your order information cannot be edited once orders have been placed more than 16 hours ago – this includes shipping address, shipping provider, and order contents.
If you change your mind after placing your order, you may return any items that comply with our return & refund policy within 14 days of receiving your order.

If you need to update your billing information or email address, please contact our Customer Support.

Just use our size guide to make sure you buy the perfect hoodie or t-shirt.
The size guide is placed on the product pages under the “Size chart” tab.

All you have to do is measure yourself to see which is closest in size. If you are in-between two sizes, choose the bigger one. As every textile, our product will shrink a bit from its original size.

Due to the nature of our operations we are unable to cancel orders once confirmation has been received more than 12 hours ago.
If you wish to return any items from your purchase please contact our Customer Support.

We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay.
Debit cards that are backed by any of the above listed cards are accepted as well.

We also accept multiple currencies so you can pay directly in US Dollars ($USD) or Euro (€EUR).

If you have received the incorrect item in your order please check your invoice to ensure the sizes/colours you have selected are correct.

If you have ordered the incorrect size please follow our return process.
If the item you have received does not match what you ordered, please get in touch with us HERE.

If there has been an unforeseen stock shortage at our center we will always send you an email to confirm this and also confirmation of a refund or order hold.
Please check your inbox for this email.

You should receive an order confirmation email minutes after your order was placed.

If you would like to clarify if your order is accepted please get in touch with our Customer Support.

Our team is happy to help you with custom orders and designs (related to the store).
Please contact our Customer Support with the details and your wishes regarding to the order HERE.

• Try switching browsers.
• Try an alternative device such as a mobile, iPad or a different computer.
• Make sure that you entered your card details correctly.
• Try exiting the website and re-adding the items to your cart

IF you are still experiencing difficulties, please contact our Customer Support.

We’re happy to give you a custom price for your orders over 15 pcs.
Please contact us HERE for a quote.